Privacy Policy

01 Introduction

slotplus Casino ("slotplus," "we," "us," or "our") is committed to protecting the privacy and personal data of all individuals who interact with our platform. This Privacy Policy describes how slotplus Casino collects, uses, stores, shares, and protects personal information in connection with the operation of the slotplus Casino website and all related services (collectively, the "Platform").

This Privacy Policy is issued in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations ("IRR"), as administered by the National Privacy Commission ("NPC"). slotplus Casino takes its obligations under the DPA seriously and has implemented appropriate technical and organisational measures to ensure the lawful, fair, and transparent processing of personal data.

We encourage all slotplus Casino members — whether based in Manila, Cebu, Davao, Quezon City, Makati, or anywhere else in the Philippines — to read this Privacy Policy carefully and to contact us if they have any questions or concerns about how their personal data is handled.

02 Data Controller

For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, slotplus Casino is the personal information controller responsible for the personal data collected through the slotplus platform. As the data controller, slotplus Casino determines the purposes and means of processing your personal data and is accountable for ensuring that such processing is carried out in accordance with applicable data protection law.

slotplus Casino has designated a Data Protection Officer ("DPO") who is responsible for overseeing data protection strategy and implementation, and for ensuring compliance with the DPA. You may contact the slotplus Casino DPO directly using the contact details provided in Section 15 of this Privacy Policy.

03 Personal Data We Collect

slotplus Casino collects only the personal data that is necessary for the purposes described in this Privacy Policy. The categories of personal data we collect include the following:

3.1 Registration & Identity Data

• Full legal name as it appears on a government-issued identification document;
• Date of birth (used to verify that you meet the 21+ age requirement);
• Residential address, including barangay, city or municipality, and province;
• Email address and Philippine mobile number;
• Username and encrypted password.

3.2 Identity Verification (KYC) Data

• Copies of valid Philippine government-issued identification documents (e.g., passport, driver's license, SSS ID, PhilHealth ID, UMID card, Voter's ID);
• Proof of address documents (e.g., utility bills, bank statements issued within the last three months);
• Selfie or facial image submitted for identity verification purposes, where required.

3.3 Financial & Transaction Data

• Deposit and withdrawal transaction records, including amounts in Philippine Peso (₱), timestamps, and payment method references;
• GCash or PayMaya mobile wallet reference numbers (we do not store full wallet credentials);
• BPI, BDO, or Metrobank bank account details used for withdrawals (account name and last four digits only);
• Wagering history, game session records, and account balance information.

3.4 Technical & Usage Data

• IP address and approximate geolocation data;
• Device type, operating system, and browser information;
• Pages visited, features used, and time spent on the slotplus platform;
• Session logs and error reports generated during your use of the Platform.

3.5 Communications Data

• Records of communications between you and slotplus Casino support staff, including live chat transcripts, email correspondence, and support ticket history;
• Feedback, survey responses, and promotional opt-in preferences.

04 How We Collect Your Data

slotplus Casino collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in a promotion;
• Automatically — through cookies, web beacons, and similar tracking technologies when you browse or use the slotplus platform (see Section 8 for details);
• From third-party payment processors — when you make a deposit or withdrawal via GCash, PayMaya, BPI, BDO, or Metrobank, we receive transaction confirmation data from the relevant payment service provider;
• From identity verification service providers — where we engage third-party KYC service providers to assist with document verification, we may receive verification results and associated data from those providers;
• From fraud prevention and security services — we may receive data from third-party fraud detection services to help us identify and prevent fraudulent activity on the Platform.

05 How We Use Your Personal Data

slotplus Casino uses the personal data it collects for the following purposes:

slotplus Casino will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.

06 Legal Basis for Processing

slotplus Casino processes your personal data on the following legal bases as recognised under the Data Privacy Act of 2012 of the Philippines:

• Contractual necessity: Processing is necessary for the performance of the contract between you and slotplus Casino — specifically, to operate your account, process transactions, and provide gaming services;
• Legal obligation: Processing is required to comply with applicable laws and regulations, including anti-money laundering obligations, KYC requirements, and regulatory reporting duties;
• Legitimate interests: Processing is necessary for the legitimate interests of slotplus Casino, including fraud prevention, platform security, and responsible gaming monitoring, provided that such interests are not overridden by your rights and freedoms;
• Consent: Where we rely on your consent as the legal basis for processing — for example, for sending promotional communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

07 Data Sharing & Disclosure

7.1 Service Providers

slotplus Casino may share your personal data with carefully selected third-party service providers who assist us in operating the Platform. These include payment processors (GCash, PayMaya, BPI, BDO, Metrobank), KYC and identity verification providers, fraud detection services, cloud hosting providers, and customer support platform operators. All service providers are contractually required to process your data only on our instructions and in accordance with applicable data protection law.

7.2 Regulatory & Legal Disclosure

slotplus Casino may disclose your personal data to regulatory authorities, law enforcement agencies, or courts of competent jurisdiction where required to do so by applicable law, court order, or regulatory directive. This includes disclosures required under Philippine anti-money laundering legislation and gaming regulations.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of slotplus Casino's business, your personal data may be transferred to the relevant successor entity as part of that transaction. We will notify affected members of any such transfer and the privacy implications via the registered email address on file.

7.4 No Sale of Personal Data

slotplus Casino does not sell, rent, or otherwise transfer your personal data to unaffiliated third parties for their own commercial or marketing purposes. Any sharing of personal data is limited to what is strictly necessary for the purposes described in this Privacy Policy.

08 Cookies & Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device when you visit the slotplus Casino website. They allow the Platform to recognise your device, remember your preferences, and provide a more personalised and efficient experience. slotplus Casino uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of the slotplus platform, including maintaining your login session and enabling secure transactions. These cannot be disabled without affecting core platform functionality;
• Functional Cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalised experience;
• Analytics Cookies: Used to collect aggregated, anonymised data about how members use the slotplus platform, helping us identify areas for improvement. This data does not identify you personally;
• Security Cookies: Used to detect and prevent fraudulent activity, including session hijacking and account takeover attempts.

8.3 Managing Cookies

You may control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and set preferences for specific websites. Please note that disabling strictly necessary cookies may impair your ability to use certain features of the slotplus Casino platform, including logging in and making transactions.

09 Data Retention

slotplus Casino retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account and identity data: Retained for the duration of your membership and for a minimum of five (5) years following account closure, in compliance with anti-money laundering and gaming regulatory requirements;
• KYC documents: Retained for a minimum of five (5) years from the date of submission, or longer if required by applicable law or ongoing regulatory proceedings;
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction;
• Communications data: Retained for a period of two (2) years from the date of the last communication, unless a longer retention period is required for dispute resolution or legal proceedings;
• Technical and usage data: Retained for a period of twelve (12) months from the date of collection, after which it is anonymised or deleted.

Upon expiry of the applicable retention period, slotplus Casino will securely delete or anonymise your personal data in accordance with its data disposal procedures.

10 Data Security

slotplus Casino implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the slotplus platform;
• Encryption of sensitive data at rest, including KYC documents and financial records;
• Role-based access controls ensuring that only authorised personnel with a legitimate business need may access personal data;
• Regular security audits, vulnerability assessments, and penetration testing of the slotplus platform;
• Multi-factor authentication requirements for administrative access to systems containing personal data;
• Comprehensive staff training on data protection obligations and secure data handling practices;
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with NPC notification requirements.

11 Your Data Subject Rights

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by slotplus Casino:

To exercise any of the above rights, please contact the slotplus Casino Data Protection Officer using the details in Section 15. We will respond to all verified data subject rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, and we will notify you accordingly.

12 Children's Privacy

The slotplus Casino platform is strictly intended for individuals who are at least 21 years of age, in accordance with Philippine gaming regulations. slotplus Casino does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child has registered an account on slotplus Casino or provided personal data to us, please contact our support team immediately. We treat all reports of underage account registration with the highest priority.

13 Third-Party Links

The slotplus Casino platform may contain links to third-party websites or services, including game providers and payment processors. This Privacy Policy applies solely to the slotplus platform and does not cover the privacy practices of any third-party websites or services. slotplus Casino is not responsible for the content, privacy policies, or data handling practices of any third-party sites.

We encourage you to review the privacy policies of any third-party services you access in connection with your use of the slotplus platform, particularly those of payment service providers such as GCash and PayMaya, whose own privacy policies govern the handling of your payment data on their respective platforms.

14 Updates to This Privacy Policy

slotplus Casino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered members via the email address on file and/or through a prominent notice on the slotplus platform at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this Privacy Policy indicates when the most recent revision was made. Your continued use of the slotplus Casino platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated terms, you may request account closure in accordance with our Terms & Conditions.

We encourage all slotplus Casino members to review this Privacy Policy periodically to stay informed about how we protect their personal data.

15 Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way slotplus Casino handles your personal data, please contact our Data Protection Officer. We are committed to resolving all privacy-related enquiries promptly and transparently.

If you are not satisfied with our response to your privacy complaint, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012. Information about how to file a complaint with the NPC is available through official Philippine government channels.

For responsible gaming concerns, self-exclusion requests, or account closure, please visit our Responsible Gaming page or contact our support team directly. All responsible gaming requests are handled with complete confidentiality and the highest priority.